- Payment and Tax Information
- In Stock Availability
- Backordered Items
- Change of Address
- Lost Shipment
- Replacement Glass / Parts
Payment and Tax Information
Acceptable Forms of Payment
Currently, FergusonShowrooms.com accepts the following forms of payment:
- American Express
- Wire Transfers
If you prefer to pay by check please make checks payable to Ferguson. Please include your quote number or shopping cart number on the check. Your order will ship after your check has been processed.
Mail checks made out to "Ferguson" to:
P.O. Box 614
Goshen NY, 10924
In Stock Availability
Items listed as available for immediate shipment are in stock and ready to ship. Once you place your order you'll receive an order confirmation email. Tracking will be sent as soon as your order ships.
Generally, all items shown in the product picture are included in cost. However, there are exceptions. Always check the Details & Dimensions section listed below the pictured item for full details.
There is a finishes section on every product page. When other finishes are available, you can choose from the dropdown listed to show the selected finish. (Note- some products do not have full sized images and will appear with the color chip). By including color chips, we give you the best online representation of the item in all of its finishes. However, every computer's monitor is a little different and there may be slight variances between online images and the actual product.
We do our best to update customers as soon as we are notified by the manufacturer/warehouse that an item is on backorder. We constantly update our stock positions. It is possible that an item noted In-stock can become unavailable or back ordered by the time your order is placed. This depends on the popularity of the item and the time of day. As soon as your item is in stock it will be shipped.
Changes of Address
If your order has already processed and you need to change your address, please contact us immediately and we will do what we can to assist you.
If you believe your shipment is lost, please contact customer service so we can check for additional tracking or begin a tracer. More information can be provided once order details are reviewed.
Replacement Glass / Parts
Please connect with our customer service team with your original Fergusonshowrooms.com order number for replacement glass and parts.